DURATION

• 12-16 weeks (an extension could be granted under special circumstances)

This course covers the principles of customer service from the perspective of passengers, airlines and airport businesses. Learn how to manage different categories of customers and service consumers, and how you can meet their respective needs.

This course provides a comprehensive introduction to customer service. It covers communication, culture in the workplace, teamwork, complaint handling, and energy in a highly interactive and engaging way.

The course explains the importance of customer service for airports and their role in creating a great customer experience, Communicate in a positive manner with customers, Understanding and applying appropriate behaviors based on scenarios, the importance of culture in the workplace, and how to improve communication across cultures, handle difficult customers with confidence and act as team members and support each other.

AIM AND PURPOSE

ADMINISTRATIVE FEE

This course is free of tuition fees. The administrative fee charge is $ 1000 (Based on academic merits, a partial scholarship or/and installment payment of the fee indicated can be granted to a limited number of applicants. Please contact us at: email: scholarships@gai-edu.eu & j.godfrey@gai-edu.eu on details.)

OPERATING GUARANTEE

Applicants will be provided with study materials on the specifics Indicated in the course description section. After proper Study and review of all materials arrangements will be concluded by academic advisor for applicants to sit for their final exams. Details of exams will be handled by our admins.

START / REGISTRATION

In order to access our E-LEARNING PLATFORM, you will need to create an account here>>>> After registration, you can use your created “username” and “password” to login here>>>> and view the categories. To read about course descriptions and other details click here>>>>. After verification and proof of reception of Course Admin fee, you will be instructed, assigned and permitted to access course work support. Make sure you have internet access and check your official email presented to us as often as possible.

COURSE DETAILS

A summarized description of course topics & additional literature

Applicants will learn about

• Theory of communication
• The basic of customer care
• Customer care guidelines
• Understanding customer behavior
• Handling customer complaints

QUALIFICATIONS

The Modules which are aligned up with innovative materials including the Practical Training Attachment (PTA) to each course which is conducted, supervised and completed by our local partner institutes.  This practical methodology of simultaneous Dual System (Practice and theory) is being practiced by F+U International University of Cooperate Education our partner institute here in Heidelberg, Darmstadt and Berlin, Germany. These provisions are being made possible through the efforts of the European Commission Funding Programmes (Capacity Building in the field of Higher Education for emerging economies / EDULINK I & II, ACP Science and Technology, Erasmus Mundus etc.  As a result of the years of focused academic and training co-operation between the German Academic Institute, and other EU-Higher Education, Vocational & Continuing Educational Training Institutes, qualified applicants will be awarded a German Academic Institute Professional Certificate (GAIPC) in cooperation with a participating local partner institute.