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Airline Customer Service Internatinal Certificate Course
This course covers the principles of customer service from the perspective of passengers, airlines and airport businesses. Learn how to manage different categories of customers and service consumers, and how you can meet their respective needs.
This course provides a comprehensive introduction to customer service. It covers communication, culture in the workplace, teamwork, complaint handling, and energy in a highly interactive and engaging way.
The course explains the importance of customer service for airports and their role in creating a great customer experience, Communicate in a positive manner with customers, Understanding and applying appropriate behaviors based on scenarios, the importance of culture in the workplace, and how to improve communication across cultures, handle difficult customers with confidence and act as team members and support each other.
The aim of this unit is to give learners the understanding and skills to provide, measure and improve customer service in the aviation industry.
This course is free of tuition fees. The administrative fee charge is $ 400 (Based on academic merits, a partial scholarship or/and installment payment of the fee indicated can be granted to a limited number of applicants. Please contact us at: email: firstname.lastname@example.org & email@example.com on details.)
Applicants will be provided with study materials on the specifics Indicated in the course description section. After proper Study and review of all materials arrangements will be concluded by academic advisor for applicants to sit for their final exams. Details of exams will be handled by our admins.
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A summarized description of course topics & additional literature
Applicants will learn about
The Modules which are aligned up with innovative materials including the Practical Training Attachment (PTA) to each course which is conducted, supervised and completed by our local partner institutes. This practical methodology of simultaneous Dual System (Practice and theory) is being practiced by F+U International University of Cooperate Education our partner institute here in Heidelberg, Darmstadt and Berlin, Germany. These provisions are being made possible through the efforts of the European Commission Funding Programmes (Capacity Building in the field of Higher Education for emerging economies / EDULINK I & II, ACP Science and Technology, Erasmus Mundus etc. As a result of the years of focused academic and training co-operation between the German Academic Institute, and other EU-Higher Education, Vocational & Continuing Educational Training Institutes, qualified applicants will be awarded a German Academic Institute Professional Certificate (GAIPC) in cooperation with a participating local partner institute.